F&Q
Frequently Asked Questions
Shipping & Delivery
How long does delivery take?
Estimated delivery is 29–36 business days from the order date.
Is expedited shipping available?
Yes. Expedited shipping may be available depending on the product, order size, and destination. Please contact us at support@rosyflowerwall.com or use the WhatsApp button on our website for availability, pricing, and an estimated delivery timeframe before ordering.
Product & Setup
Are the flowers real?
No. All flowers are premium artificial flowers designed to look realistic in photos and event settings. They are reusable, durable, and suitable for indoor and outdoor events.
How long does setup take?
Flower wall setup takes approximately 3 minutes after unpacking, depending on the model.
Can I reuse the products?
Yes. Our flower walls and decor pieces are designed for multiple uses, making them ideal for event businesses, venues, photographers, and decorators.
Cancellations & Returns
Can I cancel my order?
Free cancellation is available within 3 days after purchase. After 3 days, a 20% cancellation fee applies if production has started.
What about customized orders?
Customized products cannot be returned or canceled after the design is approved and production begins.
What is your return policy?
Non-quality-related returns are not accepted. Product quality issues must be reported within 7 days after delivery with supporting photos. We will work with you to provide an appropriate solution.
Customization & Wholesale
Do you offer custom designs?
Yes. Customization is available. Please contact us at support@rosyflowerwall.com or use the WhatsApp button for details.
Can I order wholesale?
Yes. The minimum order quantity for wholesale is 20 units. Please contact us for pricing and details.
Contact Us
How can I reach support?
Email: support@rosyflowerwall.com
WhatsApp: Available via the chat button on our website.
Our team will respond as quickly as possible.