Frequently Asked Questions
Frequently Asked Questions
Shipping & Delivery
How long does delivery take?
Products priced at US$180 or less have an estimated standard delivery time of 15 business days. Other products have product-specific estimates of 29–36, 45–60, or 60–75 business days depending on the product, size, production requirements, order quantity, and destination. The delivery estimate shown on each product page is the applicable estimate for that item. Review our Shipping Policy.
Can you guarantee delivery before my event?
Delivery times are estimates, not guaranteed event dates. If you have a fixed event date, contact support@rosyflowerwall.com before ordering with the product link, quantity, destination, and required date.
Is expedited shipping available?
It may be available for selected products and destinations. Availability, timing, and charges must be confirmed before ordering.
Product & Setup
Are the flowers real?
No. Our products use premium artificial flowers designed for realistic appearance, reuse, and event settings.
Can I reuse the products?
Yes. With proper care, our flower walls and decor products are suitable for repeated use.
Cancellations & Returns
Can I cancel my order?
Contact us as soon as possible. Orders may be cancelled free of charge within 3 days of purchase if production has not started. Once production begins, cancellation may be unavailable or subject to documented costs already incurred.
Can I return a non-custom product?
Yes. You may request a return within 7 days after delivery. The item must be unused, uninstalled, unaltered, and returned in its original packaging with all parts and accessories. Contact us before shipping any return.
Who pays return shipping?
For a change-of-mind return, the customer pays return shipping. If an item arrives damaged, defective, or incorrect, contact us within 7 days with photos; we will provide an appropriate remedy and cover reasonable return costs when a return is required.
Are discounted products returnable?
Standard promotional or discounted products follow the same 7-day return rules. Products clearly marked Final Sale before purchase and approved custom-made or personalized products cannot be returned for change of mind.
Read the complete Refund Policy.
Customization & Wholesale
Do you offer custom designs?
Yes. Contact support@rosyflowerwall.com or use the WhatsApp button for details.
Can I order wholesale?
Yes. The wholesale minimum is 20 units. Contact us for pricing and availability.
Contact Us
Email: support@rosyflowerwall.com
Telephone and WhatsApp: +1 (480) 221-9608.