F&Q

Frequently Asked Questions

How long does shipping take?

Standard sea shipping takes approximately 30–40 days.

For urgent events, expedited air shipping may be available. Please contact us for a shipping quote before placing your order.

Do you offer free shipping?

Yes. Free shipping is available on selected products and destinations.

Shipping costs are displayed at checkout before payment.

Can I get my order faster?

Yes. Expedited air shipping is available for many products.

Shipping costs vary depending on destination and order size. Please contact us for a quote.

Are the flowers real?

No. All flowers are premium artificial flowers designed to look realistic in photos and event settings.

They are reusable, durable, and suitable for indoor and outdoor events.

Is assembly required?

Yes, but setup is simple.

Most flower walls can be assembled in just a few minutes. Installation instructions are provided with your order.

Can I reuse the products?

Absolutely.

Our flower walls, arches, flower balls, and centerpieces are designed for multiple uses, making them perfect for event businesses, venues, photographers, and decorators.

Do you offer custom designs?

Yes.

We offer customization for flower walls, arches, floral arrangements, colors, sizes, and branding projects.

Please contact us before placing your order.

Can I order wholesale?

Yes.

Wholesale orders are welcome. Minimum order quantities may apply depending on the product.

Please contact us for wholesale pricing.

What is your return policy?

Orders can be canceled free of charge within 3 days of purchase.

After production has started, a cancellation fee may apply.

Custom-made products are non-refundable once production has begun and design approval has been confirmed.

What if my order arrives damaged?

Please contact us within 7 days of delivery and provide photos of the issue.

We will work with you to provide replacement parts or an appropriate solution.

Will I receive tracking information?

Yes.

Tracking information will be provided once your order has been shipped.

How can I contact you?

Email: support@rosyflowerwall.com

WhatsApp: Available through the chat button on our website.

Our support team will respond as quickly as possible.